Responsible Gaming
Last updated: 24/07/2024
ICEBET actively promotes a safe, balanced and controlled gaming environment. Our aim is to keep gaming a form of entertainment. We operate under the supervision of Global eGaming Authority (GEA), Anjouan (license ALSI-132405034-FI3), and we implement internal controls, staff training and support mechanisms to prevent risky behaviours.
You must be of legal gambling age in your jurisdiction and permitted by local law to participate. Opening and using an account means you have verified the legality of your participation. If local law prohibits it, do not use our services.
1. Tools available in your account
Your account provides deposit, wager and loss limits over selected periods. You can also set a maximum session duration; reminders indicate elapsed time and an automatic logout occurs at the chosen threshold. Voluntary time‑outs (from 24 hours to 30 days) are available, as well as self‑exclusion for 6 months or longer, which is irrevocable for the chosen period. Activity history and “reality‑check” notifications help you monitor your play. Depending on regulation and technical constraints, certain settings may vary by country.
2. Time‑out and self‑exclusion
You can activate a time‑out or self‑exclusion directly from your account. If you cannot sign in, contact Support. Once confirmed, your request takes effect immediately and applies to your account. During self‑exclusion, access, deposits and bonuses are unavailable; withdrawals remain possible where permitted by law. At the end of the exclusion period, reopening the account may require an additional cooling‑off period.
3. Warning signs
Warning signs of loss of control may include playing longer or staking more than planned, playing to escape difficulties, trying to “chase losses”, borrowing to gamble, neglecting personal obligations or hiding your activity from relatives. If you recognise yourself in these situations, set appropriate limits, take a break or seek specialised help.
4. Tips for healthy play
Before you start, set a budget and a duration — and stick to them. Avoid gambling to recover losses and never use funds needed for essential expenses. Take regular breaks and refrain from playing under the influence of alcohol or substances. Account limits and “reality‑checks” are designed to help you stay in control.
5. Protection of minors
Minors are prohibited from using our services and age/identity checks apply. To prevent unauthorised access, do not share your credentials, protect your devices with a password, sign out after each session and avoid saving passwords on a shared device. Parental‑control solutions may be used where necessary.
6. Independent help and support
For specialised and confidential assistance, see Gambling Therapy.
7. Personal data and privacy
Data related to responsible gaming are processed to provide these features, prevent abuse and comply with legal obligations. Processing details are set out in our privacy policy.
8. Regulatory framework
Our services are offered under the license of Global eGaming Authority (GEA), Anjouan. Compliance with responsible gaming measures forms part of our Terms & Conditions.
9. Contact
For any question or help setting limits, a time‑out or self‑exclusion, please contact Support.